About your data.
Last updated: January 2025
Who we are. Crouch End Media is a web design and development agency based in North London and Ascot, Berkshire. We build websites, web applications, and provide hosting services for businesses across the UK and globally. For any privacy-related queries, please email us at hello@crouchendmedia.co.uk or call +44 7928 545133.
What data we collect. When you submit our contact form, we collect your name, email address, phone number (optional), and your message. When you use our AI-powered Project Planner, we collect your project description and your IP address (for rate limiting purposes only). Like most websites, we may also collect IP address, browser type and version, pages visited and time spent, and referring website.
How we use your data. Contact form data is used to respond to your enquiry and discuss potential projects. Project Planner data is used to generate your project blueprint using AI and to prevent abuse through rate limiting. We may use analytics to understand how visitors use our site and improve our services. We will never sell your personal data to third parties.
Third-party services. We use Google Gemini AI to power our Project Planner tool (Google's Privacy Policy), Upstash to store rate limiting data (Upstash Privacy Policy), and Vercel to host our website (Vercel's Privacy Policy).
Cookies. Our website uses minimal cookies essential for the site to function. We do not use tracking cookies or third-party advertising cookies.
Data retention. Contact form data is retained for up to 2 years or until you request deletion. Rate limiting data is automatically deleted after 24 hours. Project descriptions are not stored by us after generating your blueprint.
Your rights (GDPR). Under UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to processing of your data, request data portability, and withdraw consent at any time. To exercise any of these rights, please contact us at hello@crouchendmedia.co.uk.
Changes to this policy. We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.